Expert Mac & Apple Device Repair
Specialized repair services for all Apple products âĸ 1100+ 5-star reviews âĸ 20+ years experience âĸ Same-day service available
With over 20 years of service in the Niagara region backed by 1,100+ Google Reviews, our team gets the job done fast and right. We offer a 90 Day Warranty on all workmanship.
Get Expert HelpOur Apple Repair Services
MacBook Air (All Models)
Expert repair for all MacBook Air models from Intel to latest M4 chips.
- M4 (2025): 13" & 15" models
- M3 (2024): 13" & 15" models
- M2 (2022-23): 13" & 15" models
- M1 (2020): 13" model
- Intel (2018-20): 13" Retina models
- Legacy: 11" & 13" (2010-2017)
Common repairs: Screen, battery, keyboard (butterfly & scissor), SSD upgrade, logic board
MacBook Pro (All Models)
Professional repair for all MacBook Pro models including latest M4 Pro/Max.
- M4 Pro/Max (2025): 14" & 16"
- M3 Pro/Max (2024): 14" & 16"
- M2 Pro/Max (2023): 14" & 16"
- M1 Pro/Max (2021): 14" & 16"
- M1 (2020): 13" Touch Bar
- Intel (2016-20): 13", 15", 16" Touch Bar
- Retina (2012-15): 13" & 15"
Specialized: Touch Bar, T2 chip issues, thermal throttling, flexgate
iMac (All Models)
Complete service for all iMac models from 21.5" to 27" and new 24" M-series.
- M4 (2025): 24" 4.5K Retina
- M3 (2024): 24" 4.5K Retina
- M1 (2021): 24" 4.5K Retina
- Intel 27" (2020): 5K Retina
- Intel 21.5" (2019): 4K/1080p
- iMac Pro (2017): 27" 5K Xeon
- Legacy: 2009-2018 models
Services: Display, GPU, RAM upgrade, SSD conversion, cooling system
Mac mini & Mac Studio
Desktop Mac repairs for mini and Studio models.
- Mac mini M4 (2025): Base & Pro
- Mac mini M2 (2023): Base & Pro
- Mac mini M1 (2020): 8GB/16GB
- Mac Studio M2 (2023): Max & Ultra
- Mac Studio M1 (2022): Max & Ultra
- Intel mini: 2014-2018 models
Common: Port issues, thermal management, storage upgrade
Mac Pro (Tower & Rack)
Professional workstation repairs for all Mac Pro models.
- M2 Ultra (2023): Tower design
- Intel (2019): Tower/Rack Xeon
- Trash Can (2013): Cylinder design
- Classic Tower: 2006-2012 models
- PCIe cards: GPU, storage, I/O
- Afterburner: Video accelerator
Enterprise: ECC RAM, RAID config, multi-GPU setup
Mac Data Recovery
Specialized data recovery for all Mac storage types.
- âĸ T2/T3 encrypted drives
- âĸ Apple Silicon SSD recovery
- âĸ Fusion Drive repair
- âĸ Time Machine restoration
- âĸ APFS/HFS+ file systems
- âĸ FileVault decryption
- âĸ iCloud data assistance (standard protection)
Success rate: 95%+ for logical, 75%+ for physical damage
Common Mac Issues We Fix
Hardware Issues
- Battery Degradation: Reduced battery life, failure to charge, or swelling. Common in older MacBook models.
- Keyboard Malfunctions: Sticky or unresponsive keys, especially in MacBook Pro and Air models with butterfly keyboards (2016-2019).
- Display Problems: Flickering screens, discoloration, or "staingate" (anti-reflective coating issues).
- Overheating: Excessive fan noise or thermal throttling, often in high-performance models.
- Logic Board Failures: Random shutdowns or failure to boot, common in older MacBook Pro and Air models.
- Cracked Screens: Physical damage from drops or pressure, requiring full display replacement.
Software Issues
- macOS Installation Problems: Failed updates or stuck installations, especially during major macOS transitions.
- Startup Issues: Stuck on Apple logo or question mark folder, often indicating drive failures.
- Application Crashes: Apps quitting unexpectedly, often due to macOS updates or outdated software.
- Slow Performance: Lagging or spinning beach ball, common in older Macs with limited RAM or storage.
- Kernel Panics: Grey screen with a restart message, caused by hardware or software conflicts.
Active Apple Mac Service Programs & Recalls
Apple occasionally initiates service programs for known hardware issues. Here are the currently active programs as of 2025:
â Currently Active Programs
| Program Name | Affected Models | Issue | Eligibility | Status |
|---|---|---|---|---|
| Mac mini No Power Issue | Mac mini (2023) M2 chip | Device may no longer power on | Units manufactured June 16, 2024 - Nov 23, 2024 | Active (Announced June 13, 2025) |
| 15-inch MacBook Pro Battery Recall | MacBook Pro (Retina, 15-inch, Mid 2015) | Battery may overheat - FIRE HAZARD | Sold Sept 2015 - Feb 2017 (check serial) | Active (No end date) |
â Recently Expired Programs (No Longer Active)
| Program Name | Affected Models | Coverage Period | Status |
|---|---|---|---|
| Keyboard Service Program | MacBook Pro/Air (2016-2019) with butterfly keyboard | 4 years from purchase | EXPIRED |
| Display Backlight Service | 13-inch MacBook Pro (2016) | 5 years from sale or 3 years from program start | EXPIRED |
| Anti-Reflective Coating | MacBook Pro (2012-2017) | 4 years from purchase | EXPIRED |
How to Check Your Mac's Eligibility:
- 1.Click Apple menu â About This Mac to find your model and serial number
- 2.Visit support.apple.com/service-programs
- 3.Enter your serial number to check eligibility
- 4.Contact JTG Systems at (905) 892-4555 for assistance with service program claims
â ī¸ Important: Even if your program has expired, JTG Systems can still repair these known issues at competitive rates. We have experience with all these common Mac problems.
What to Do If Your Mac Has an Issue
- Diagnose the Problem: Run Apple Diagnostics by restarting your Mac and holding the "D" key. Check Activity Monitor for software-related issues.
- Attempt Basic Fixes: For battery issues, reset the SMC. For software problems, boot into Safe Mode or reinstall macOS via Recovery Mode.
- Check Warranty or Service Eligibility: Visit Apple's warranty check page to see if your device is covered.
- Seek Professional Repair: If DIY fixes fail, schedule a repair with us for a comprehensive diagnosis and reliable solution.
Why Choose JTG Systems for Mac Repair?
Expert Technicians
Our technicians have 20+ years of extensive experience with all Mac models, including the latest M4-powered devices. Trusted by 1100+ satisfied customers.
Quality Parts
We use only genuine Apple parts and high-quality components for repairs, ensuring compatibility with the latest models.
Fast Service
Most repairs completed within 24-48 hours with same-day service available for many common issues.
Tips to Keep Your Mac Running Smoothly
- Regular Maintenance: Clean dust from fans and vents every 6-12 months. Avoid eating or drinking near your Mac to prevent spills.
- Software Updates: Install macOS and app updates promptly to fix bugs and improve performance.
- Battery Health: Enable "Optimized Battery Charging" and avoid letting the battery drain to 0% frequently.
- Data Backup: Use Time Machine or cloud services to back up data regularly, protecting against hardware failures.
- Cooling: Use your Mac on a hard, flat surface to ensure proper ventilation and avoid overheating.
â ī¸ Important Safety Warnings
- â ī¸Never Use Your Mac on Soft Surfaces
Using your laptop on beds, pillows, or blankets blocks cooling vents and can cause severe overheating. This is a serious fire hazard and can permanently damage your device. Always use on hard, flat surfaces.
- â ī¸Swollen Battery Danger
If your MacBook appears swollen or bulging, stop using it immediately. A swollen battery is highly unstable and poses a significant fire and explosion risk. Bring it to us for safe handling and replacement.
- â ī¸Never Leave Mac Running in Bags
Always shut down or put your Mac to sleep before placing it in a bag or backpack. An active Mac in an enclosed space can rapidly overheat, causing battery damage, potential fire hazards, and permanent hardware failure.
Customer Success Stories
"JTG Systems saved my MacBook Pro after water damage. Their quick response and expertise prevented data loss and got my device working like new."
- Sarah M., St. Catharines
"Outstanding iMac repair service. They diagnosed and fixed my screen issues quickly and at a reasonable price. Highly recommended!"
- Michael R., Niagara Falls