Privacy Policy

At JTG Systems (Joint Technology Group Inc.), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jtgsystems.com or use our repair and IT services.

1. Information We Collect

1.1 Personal Information

We may collect identifiable information, including but not limited to:

• Contact Details: Name, email address, phone number, and physical address.
• Device Information: Model, serial number, IMEI, and login credentials (optional, for repair purposes).
• Payment Information: Transaction details (we do not store full credit card numbers).
• Service History: Records of repairs, diagnostic notes, and communication logs.

1.2 Automated Information

When you access our website, we automatically collect certain data, such as your IP address, browser type, operating system, and usage patterns via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for purposes including:

• Delivering repair and IT services.
• Communicating service updates, estimates, and invoices.
• Improving our website performance and user experience.
• Complying with legal and accounting obligations.
• Marketing communications (only with your explicit consent).

3. Data Sharing & Disclosure

We do not sell your personal data. We may share limited information with:

• Service Providers: Payment gateways, logistics partners, and cloud storage providers.
• Legal Requirements: To comply with subpoenas, court orders, or law enforcement requests.
• Business Transfers: In the event of a merger or acquisition.

4. Data Security

We implement robust physical, technical, and administrative safeguards to protect your data. This includes encrypted backups, role-based access controls, and secure facilities.

5. Your Rights

Depending on your location (e.g., Canada, EU, California), you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict data processing.
• Data portability.
• Withdraw consent for marketing.

6. PIPEDA Compliance (Canada)

JTG Systems adheres to the 10 Fair Information Principles of PIPEDA: Accountability, Identifying Purposes, Consent, Limiting Collection, Limiting Use/Disclosure/Retention, Accuracy, Safeguards, Openness, Individual Access, and Challenging Compliance.

7. Contact Us

For privacy inquiries or to exercise your rights, please contact our Privacy Officer:

Email: privacy@jtgsystems.com
Phone: (905) 892-4555
Address: 577 Niagara Street, Welland, ON L3C 1L9