Frequently Asked Questions
Find answers to over 50 common questions about our computer repair services in Niagara. Can't find what you're looking for?Contact us directly or call (905) 892-4555.
General Services & Repairs
What types of computer repairs do you offer?
We offer comprehensive computer repair services including virus removal, data recovery, hardware repairs, software installation, system upgrades, screen replacements, and more. Our services cover laptops, desktops, Macs, cell phones, and custom-built PCs.
Do you repair both PCs and Macs?
Yes, we are experts in both PC and Mac repairs. Our certified technicians are trained on all major operating systems including Windows, macOS, and Linux.
What brands of computers do you service?
We service all major brands including Dell, HP, Lenovo, ASUS, Acer, Toshiba, Apple, Microsoft Surface, MSI, Alienware, and custom-built systems.
Do you repair gaming computers?
Absolutely! We specialize in gaming PC repairs including GPU issues, overheating problems, performance optimization, and custom cooling solutions.
Can you repair water-damaged computers?
Yes, we handle liquid damage repairs. The sooner you bring it in after the incident, the better the chances of recovery. Turn off the device immediately and bring it to us as soon as possible.
Do you offer cell phone repair services?
Yes, we repair all major cell phone brands including iPhone (16, 15, 14, and older), Samsung Galaxy series, Google Pixel, and other Android devices.
What cell phone issues can you fix?
We fix cracked screens, battery replacements, charging port issues, speaker problems, water damage, camera repairs, and software issues for all major phone brands.
Pricing & Payment
How much do repairs typically cost?
Repair costs vary depending on the issue and device. Call us at (905) 892-4555 for pricing specific to your repair needs. We provide free diagnostics and quotes before any work begins.
Do you provide free diagnostics?
Yes, we offer FREE diagnostics on all devices. This allows us to accurately assess the issue and provide you with a detailed quote before any work begins.
What are your payment options?
We accept cash, debit cards, credit cards (Visa, MasterCard, American Express), and e-transfers. Payment is due upon completion of service.
Do you offer payment plans?
For larger repairs, we can discuss flexible payment options. Please call (905) 892-4555 to discuss your specific situation.
Are there any hidden fees?
No, we believe in transparent pricing. The quote we provide after diagnosis includes all costs. If additional issues are discovered during repair, we'll contact you before proceeding.
Do you price match competitors?
We offer competitive pricing based on our quality of service, genuine parts, and warranties. Call us at (905) 892-4555 to discuss your specific needs.
Is there a charge if you can't fix my device?
If we cannot repair your device, you only pay for any parts that were ordered specifically for your repair (if applicable). Diagnostic services remain free.
Warranty & Guarantees
What warranty do you offer on repairs?
We provide a 90-day warranty on cell phone repairs and parts. SSD upgrades come with an exceptional 3-year warranty. Warranty terms vary by service type.
What does your warranty cover?
Our warranty covers the specific repair performed and any parts installed. It does not cover new issues, physical damage, or problems unrelated to the original repair.
Are you certified or accredited?
Yes, we have over 20 years of experience, are Readers Choice Award winners, maintain over 1,100 5-star Google reviews, and are partners with Crime Stoppers Niagara.
What happens if the same issue returns after repair?
If the same issue returns within the warranty period, bring your device back and we'll address it at no additional charge under our warranty terms.
Do you use genuine parts?
We use high-quality parts from reputable suppliers. For certain repairs, we can source OEM (Original Equipment Manufacturer) parts upon request.
Turnaround Time & Process
How long does a typical repair take?
Most repairs are completed within 24-48 hours. Complex repairs or those requiring special parts may take longer. We'll provide an estimated timeline after diagnosis.
Do you offer same-day service?
Same-day service is available for many common repairs, depending on parts availability and current workload. Call (905) 892-4555 to check availability.
Do I need to make an appointment?
No appointment necessary! Walk-ins are welcome during business hours (Mon-Fri: 12pm-6pm). Just bring your device to 577 Niagara Street, Welland.
Can I wait while my device is being repaired?
For simple repairs, you may be able to wait. Most repairs require leaving the device with us. We'll contact you as soon as it's ready.
Do you offer emergency or rush service?
Yes, we offer emergency repair services for critical situations. Priority service may be available for an additional fee. Call (905) 892-4555 for immediate assistance.
How will I know when my repair is complete?
We'll contact you via your preferred method (phone call or text) as soon as your repair is complete and ready for pickup.
Data & Security
Will my data be safe during repair?
Yes, we treat all customer data with strict confidentiality and follow industry-standard security protocols. Your privacy is our priority.
Should I backup my data before bringing my device?
While we take every precaution, we recommend backing up important data before any repair. We can assist with backup services if needed.
Can you recover deleted files?
Yes, we offer professional data recovery services for accidentally deleted files, formatted drives, and failed storage devices.
Do you offer data transfer services?
Yes, we can transfer data from your old device to a new one, including documents, photos, emails, and applications.
What if my hard drive has failed?
We specialize in data recovery from failed hard drives, SSDs, and other storage devices. Success rates vary depending on the type and extent of damage.
Is my password required for repair?
For some repairs, we may need login access. We handle all passwords securely and recommend changing them after repair for your security.
Do you sign NDAs for business clients?
Yes, we can sign non-disclosure agreements for business clients handling sensitive data. Contact us to discuss your specific requirements.
Virus & Malware
How do I know if my computer has a virus?
Common signs include slow performance, pop-ups, unexpected crashes, changed homepage, or unusual network activity. Bring it in for a free diagnostic.
Can you remove all types of malware?
Yes, we remove all types of malware including viruses, trojans, ransomware, spyware, adware, and rootkits using professional-grade tools.
Will virus removal delete my files?
We make every effort to preserve your data during virus removal. In rare severe cases, some files may be unrecoverable if encrypted by ransomware.
Do you install antivirus software?
Yes, we can recommend and install appropriate antivirus solutions based on your needs and usage patterns.
How can I prevent future virus infections?
We provide guidance on safe browsing habits, recommend security software, and can set up automated updates to keep your system protected.
Hardware Issues
My laptop screen is cracked. Can you replace it?
Yes, we replace laptop screens for all major brands. Screen replacement typically takes 24-48 hours depending on parts availability.
My computer won't turn on. What could be wrong?
This could be a power supply issue, motherboard failure, or other hardware problem. Bring it in for free diagnostics to identify the exact cause.
Can you upgrade my computer's RAM or storage?
Yes, we perform RAM and storage upgrades. We'll assess your system's compatibility and recommend the best upgrade options for your needs.
My laptop keyboard isn't working properly. Can you fix it?
Yes, we repair and replace laptop keyboards for all major brands from 2015-2025 including HP, Dell, Lenovo, ASUS, Acer, and Apple MacBooks.
My computer is overheating. What can you do?
We clean internal components, replace thermal paste, repair or replace cooling fans, and optimize airflow to resolve overheating issues.
Can you replace my laptop battery?
Yes, we replace batteries for most laptop models. Battery replacement typically improves runtime and overall performance.
My charging port is loose. Can this be fixed?
Yes, we repair and replace damaged charging ports. This is a common issue we successfully fix for many laptop and phone models.
Business Services
Do you offer business IT support?
Yes, we provide comprehensive IT support for businesses including network setup, maintenance, security, and ongoing support services.
Can you set up our office network?
Yes, we design and implement office networks. We also partner with ABM College and Trios College for cybersecurity practicums and have certified consultants.
Do you offer on-site service for businesses?
Yes, we provide on-site service for businesses throughout the Niagara region. Call (905) 892-4555 to schedule service.
Can you help with data backup solutions?
Yes, we design and implement comprehensive backup strategies including local and cloud solutions to protect your business data.
Do you provide server maintenance?
Yes, we offer server maintenance, monitoring, and support services to keep your business infrastructure running smoothly.
Can you help with cybersecurity?
Yes, we have cybersecurity diploma holders who consult on projects. We provide security assessments, implementations, and ongoing monitoring.
Location & Service Area
Where are you located?
We're located at 577 Niagara Street, Welland, Ontario, L3C 1L9. We're easily accessible from all areas of the Niagara region.
What areas do you service?
We serve all of Niagara including Welland, St. Catharines, Niagara Falls, Fort Erie, Port Colborne, Thorold, Pelham, Lincoln, Grimsby, and surrounding areas.
What are your business hours?
We're open Monday through Friday, 12:00 PM to 6:00 PM. We're closed on weekends but emergency services may be available.
Do you offer pickup and delivery service?
We primarily operate as a drop-off service, but special arrangements may be possible for business clients. Call (905) 892-4555 to discuss.
Is parking available at your location?
Yes, there is convenient parking available near our shop at 577 Niagara Street in Welland.
Other Services
Do you build custom computers?
Yes, we build custom PCs for gaming, business, or specific professional needs. We'll work with your budget and requirements.
Do you offer web design services?
Yes, we provide professional web design and SEO services to help businesses establish and improve their online presence.
Can you help with software installation?
Yes, we install and configure all types of software including operating systems, productivity suites, and specialized applications.
Do you sell refurbished computers?
We occasionally have refurbished systems available. Call (905) 892-4555 to check current availability.
Do you recycle old electronics?
Yes, we offer electronics recycling services to help you dispose of old equipment responsibly and securely.
Can you help with printer issues?
We can assist with printer setup, driver installation, and network printing configuration. For hardware repairs, we focus on computers and mobile devices.
Do you offer remote support?
For certain software issues, remote support may be available. However, we prefer in-person service to ensure thorough diagnosis and repair.
Still Have Questions?
Our expert team is here to help with any questions you may have about our computer repair services. With over 20 years of experience and 1,100+ 5-star reviews, we're Niagara's most trusted repair service.